20 Questions

October 12, 2011 § Leave a comment

Actually there are about 40, I couldn’t stop. Asking 20 questions helps draw out ideas and figure out what the real question is, and break down areas necessary to research into.

I started with:
Who designed the boarding and security systems in Heathrow? Does their anonymity save them from being held accountable for their failures?

That was sparked by reading an article about new systems in airports, with no mention about who came up with the ideas.

Then I started asking more questions to myself, and it sort of became a line of argument at the same time.

Who designed the way you move around hospitals – does one firm design all the hospital layouts in Britain?

If good designers were brought in to design systems such as hospitals and airports, would they be more efficient?

Could the government save money by having better designed social infrastructures?

Would they pay designers more for truly efficient design than they currently pay the people that design the systems now?

Are the systems designed with creative people already? Is the problem perhaps not the lack of creativity but something else?

What is the public view of government fundied systems (hospitals, prisons, schools) – not the fact they exist but how well they work?

How could they work better?

Will government bodies listen to designers?

Will they actively seek out designers’ help or will we have to hand it to them on a plate that we can help, as creative problem solvers?

Why are the people that design hospitals etc not talked about in the media?

Are the public at a level yet that they are aware that a hospital or airport system is designed?

Why is something so complained about, so accepted? Saying ‘it’s public, so they don’t have much money’ surely isn’t an excuse – the money could be more efficiently spent.

If the government cannot provide a well designed system, when are private services going to fill the gap?

Do private services already fill the gap? Are they just too expensive to be widely used?

Is there room for innovation within systems design?

What else can we design that will help people?

Can a system help people more than a product can?

If we can’t design physical objects any more because we’re running out of physical materials, how can we keep the economy afloat? Can we design systems that people will pay for? For example at the moment people pay for manicures and psychotherapy.

Is it right that our society’s growth is defined by GDP?

Would it be better to define society’s growth by our life satisfaction? (I’m thinking of The New Economics Foundation)

Would there be a finite point where everyone is happy? (And hence society’s happiness would grow no more, so it could no longer be used as a measurement.)

Is questioning capitalism too big for this project?

Instead of trying to redesign the political system, could I design a private service that makes people happy?

Would it be more interesting to design a private system of improve a public one?

Is it presumptous to attempt to tackle the problem that our political system is unfair, since I have such little knowledge about politics?

Can I stand by and watch while our society is made to be dissatisfied so we buy more stuff to fuel the economy?

Is a growing economy worth such dissatisfaction in our society?

How can I address the issue of satisfaction through a system?

What is a system that will help people feel more satisfaction and fulfilment in their lives?

In our society we already have good access to healthcare and education. What would a future society of mostly university educated people, who live up to 120 years, want?

How close is this future?

Will our society have a majority of dependant citizens? How can taxpayers support all the old people? How can we help the old people continue to earn money?

Who are the most dissatisfied people in our society?

What do the most dissatisfied people want? Is what they want going to make them happy? Do they want to be dissatisfied?

If what dissatisfied people think they want is not going to make them happy or satisfied, will they participate in activities that experts think really will make them happy? Would they pay for it?

Would a library designed for dyslexic people make them more satisfied?

Would having access to a place to rest during the day make commuters less stressed and therefore more satisfied?

Are poorer people less satisfied, or is it the middle class or the rich?

Are the elderly more satisfied with their lives than the young?

Does education correlate with life satisfaction? Would it help to find a new way of educating people with low levels of life satisfaction?


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